Hostel PRO Support Policy

About Our Support Policy

This support policy explains what support you can expect for software products and services purchased by Kiboko Labs Ltd.

By purchasing any product you agree to this support policy and our Terms of use. If there is any item you disagree with please contact us prior to purchasing any product.


  • Support is completely free for one year after your purchase.
  • Our support team works on business days.
  • We strive to answer support requests within 24 to 48 hours, usually less.
  • We are not responsible for deadlines or delays in your own projects.
  • Free support is provided for original non-modified products.
  • We can not provide support for issues on local server installations (i.e. not accessible via the internet).
  • When contacting support please make sure you provide the URL (link) where your issue can be seen.
  • Please be prepared to provide required logins and debug access.
  • Rudeness of any kind will not be tolerated. Such messages will be ignored and not replied, and the offender may forfeit further support.
  • Support is provided by email. We cannot provide support by phone, skype, instant messengers and so on.

What Our Support Service Includes

Our support service covers products purchased from us or from our resellers. The support includes product installation, configuration, and use.

What Our Support Service Doesn't Include

The free support service does not cover support of third party products, general WordPress inquiries, design service, or server administration.

We can not teach you HTML, PHP, JavaScript or any other programming language.

The free support service does not include product customization.

And More:

  • One year of FREE upgrades
  • One year of FREE support
  • Instant delivery
  • License valid forever
  • Open source code
  • Ready for translation
  • 60 days refund policy

Demo Pricing