About Our Support Policy
This support policy explains what support you can expect for software products and services purchased by Kiboko Labs Ltd.
- Support is completely free for one year after your purchase.
- Our support team works on business days.
- We strive to answer support requests within 24 to 48 hours, usually less.
- We are not responsible for deadlines or delays in your own projects.
- Free support is provided for original non-modified products.
- We can not provide support for issues on local server installations (i.e. not accessible via the internet).
- When contacting support please make sure you provide the URL (link) where your issue can be seen.
- Please be prepared to provide required logins and debug access.
- Rudeness of any kind will not be tolerated. Such messages will be ignored and not replied, and the offender may forfeit further support.
- Support is provided by email. We cannot provide support by phone, skype, instant messengers and so on.
What Our Support Service Includes
Our support service covers products purchased from us or from our resellers. The support includes product installation, configuration, and use.
What Our Support Service Doesn't Include
The free support service does not cover support of third party products, general WordPress inquiries, design service, or server administration.
The free support service does not include product customization.